Privacy Policy

Last updated: 30 July 2026

1. About this Privacy Policy

This Privacy Policy explains how Nicmar Group Pty Ltd trading as Nicholas Marriott collects, holds, uses and discloses personal information.

In this Privacy Policy:

  • we, us and our mean Nicmar Group Pty Ltd trading as Nicholas Marriott;
  • you and your mean an individual whose personal information we handle;
  • Website means nicholasmarriott.au and associated webpages, forms and online services; and
  • personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Our business details are:

Nicmar Group Pty Ltd trading as Nicholas Marriott
ABN: 32 604 724 423
ACN: 604 724 423
Phone: 1300 642 627
Email: info@nicholasmarriott.au

We are committed to handling personal information responsibly and transparently. We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

2. Scope of this policy

This Privacy Policy applies to personal information collected through:

  • our Website;
  • website enquiry and consultation forms;
  • email, telephone and text communications;
  • meetings and site consultations;
  • quotations, proposals and client engagements;
  • interactions with clients, prospective clients, consultants, contractors and suppliers;
  • analytics and advertising technologies associated with the Website; and
  • other communications connected with our business.

This policy does not govern third-party websites or services that have their own privacy policies.

3. Personal information we may collect

The kinds of personal information we collect depend on how you interact with us.

Contact and identity information

We may collect:

  • your name;
  • email address;
  • telephone number;
  • residential, business, project or postal address;
  • company or organisation name;
  • job title or role; and
  • details of other people involved in your project.

Enquiry and project information

We may collect information about:

  • the property, premises or project concerned;
  • the nature of an acoustic, noise, building or construction issue;
  • proposed works, renovations or developments;
  • your project objectives, timing and budget;
  • previous reports, approvals or correspondence;
  • communications with councils, certifiers, strata bodies, neighbours, builders or consultants;
  • access arrangements and site conditions; and
  • services you enquire about, request or engage us to provide.

Documents and technical material

You may provide us with:

  • photographs and videos;
  • architectural drawings and plans;
  • specifications and schedules;
  • acoustic reports and test results;
  • planning approvals and consent conditions;
  • building, strata or council records;
  • quotations, invoices and contracts;
  • correspondence with third parties; and
  • other documents relevant to your enquiry or project.

These materials may contain personal information about you or other individuals.

Communication records

We may keep records of:

  • emails;
  • telephone enquiries;
  • text messages;
  • meeting notes;
  • consultation records;
  • instructions and approvals;
  • feedback and complaints; and
  • other business communications.

Financial and transaction information

Where you engage us, we may collect information necessary to:

  • prepare quotations and invoices;
  • receive and reconcile payments;
  • administer accounts;
  • maintain tax and business records; and
  • recover overdue amounts.

This may include billing details, transaction references and bank-transfer information.

We do not ordinarily collect or retain complete credit or debit card details through the Website. Where an external payment provider is used, its own privacy policy and security arrangements will apply.

Website and technical information

When you visit the Website, we and our service providers may automatically collect information such as:

  • your IP address;
  • browser and device type;
  • operating system;
  • approximate geographic location;
  • referring website or source;
  • pages viewed;
  • links or buttons selected;
  • time spent on pages;
  • date and time of access;
  • scrolling and navigation behaviour; and
  • technical information about Website performance.

This information may be collected using cookies, tags, pixels, analytics tools and similar technologies.

4. How we collect personal information

We generally collect personal information directly from you when you:

  • complete a Website form;
  • request a consultation;
  • call or email us;
  • send plans, photographs or documents;
  • meet with us;
  • request or accept a quotation;
  • engage us to provide services;
  • make a payment;
  • provide feedback; or
  • otherwise communicate with us.

We may also collect information from:

  • architects, builders, consultants and project managers;
  • property owners, tenants, neighbours or strata representatives;
  • councils, certifiers and government authorities;
  • professional advisers;
  • publicly available records and websites;
  • social media or business-directory profiles;
  • people authorised by you; and
  • service providers that support our Website, communications, analytics or business administration.

Where reasonably practicable, we will collect personal information directly from you.

5. Information about other people

If you give us personal information about another person, you should ensure that:

  • you are authorised to provide it;
  • the information is accurate;
  • providing it does not breach an obligation of confidence; and
  • the person is made aware of this Privacy Policy where appropriate.

Please avoid sending personal information about another person unless it is reasonably necessary for the enquiry or project.

6. Why we collect and use personal information

We may collect, hold and use personal information to:

  • respond to enquiries;
  • determine whether we can assist with a project;
  • arrange consultations and site visits;
  • understand acoustic, noise, building or construction issues;
  • prepare quotations, scopes, proposals and agreements;
  • provide acoustic design, consulting, reporting, testing, project-management or related services;
  • communicate with clients and project participants;
  • review drawings, reports, photographs and specifications;
  • coordinate with consultants, contractors, councils, certifiers and other stakeholders;
  • administer invoices, payments and accounts;
  • maintain client and project records;
  • manage complaints, disputes and legal matters;
  • improve our Website, services and business processes;
  • monitor Website performance and user experience;
  • prevent misuse, fraud and security incidents;
  • comply with legal, regulatory, insurance and professional obligations; and
  • carry out other purposes that are disclosed to you or authorised by law.

We may also use information for a related purpose that you would reasonably expect.

7. Quotations and professional engagements

Information submitted through the Website may be used to assess your enquiry and prepare a quotation or proposal.

Submitting an enquiry does not itself create a professional engagement. A separate quotation, proposal, scope or agreement may be required before services commence.

Information collected during a professional engagement may form part of our project, contractual, technical, financial or legal records.

8. Website forms

Our Website may include forms through which you can:

  • request a consultation;
  • describe a project or problem;
  • provide contact details;
  • select relevant services;
  • submit supporting information; or
  • request that we contact you.

Information submitted through a Webflow form may be processed through Webflow’s infrastructure and delivered to us electronically.

Please do not enter sensitive, confidential or unnecessary personal information into a Website form. Where detailed plans, reports or records are required, we may ask you to provide them through a more appropriate communication method.

9. Website analytics, cookies and tracking technologies

We may use cookies and similar technologies to understand how visitors use the Website and to improve its performance, content and usability.

Cookies are small files or identifiers stored on or associated with your browser or device. They may be used to:

  • maintain Website functionality;
  • remember preferences;
  • measure visits and traffic sources;
  • identify navigation and usability problems;
  • assess advertising performance;
  • prevent fraud or misuse; and
  • improve Website content and services.

You can usually control or disable cookies through your browser settings. Disabling some cookies may affect Website functionality or the accuracy of remembered preferences.

10. Google services

We may use Google services including:

  • Google Analytics;
  • Google Tag Manager;
  • Google Ads;
  • conversion tracking; and
  • related advertising or measurement technologies.

These services may collect technical and usage information through cookies, tags or similar technologies. Information may be used to:

  • measure Website traffic;
  • understand how visitors reach and use the Website;
  • assess form submissions and other conversions;
  • evaluate advertising performance;
  • limit repetitive advertising; and
  • improve marketing campaigns.

Google may process information in Australia and overseas in accordance with its own privacy terms and data-processing arrangements.

You can manage advertising preferences through your Google account and may use Google’s available browser tools to limit analytics tracking.

11. Microsoft Clarity

We may use Microsoft Clarity to understand how visitors interact with the Website.

Microsoft Clarity may collect information about:

  • page views;
  • clicks and taps;
  • scrolling;
  • navigation paths;
  • device and browser characteristics;
  • approximate location;
  • Website errors; and
  • session interactions.

Clarity may use heatmaps and session-replay technology to reproduce aspects of how a visitor navigates the Website. This helps us identify usability issues and improve Website layout and performance.

We do not intentionally use Clarity to record information entered into sensitive fields. Website and analytics providers may apply masking or filtering to form fields, but you should not enter sensitive or unnecessary information into Website forms.

Microsoft may process or store information outside Australia under its own privacy and data-processing arrangements.

12. Direct marketing

We may use your contact details to send you information about our services where:

  • you have requested that information;
  • you have consented;
  • you are an existing or prospective client and the communication is reasonably related to your dealings with us; or
  • the communication is otherwise permitted by law.

Marketing communications will provide a way to opt out where required.

You may ask us to stop sending marketing communications at any time by:

Opting out of marketing will not prevent us from sending communications necessary to respond to an enquiry, administer a project, issue an invoice or satisfy a legal obligation.

13. When we may disclose personal information

We may disclose personal information where reasonably necessary to:

  • employees, officers and authorised representatives;
  • consultants, builders, contractors and subcontractors;
  • architects, engineers, designers and other project professionals;
  • councils, certifiers, strata bodies and regulatory authorities;
  • information-technology, hosting and data-storage providers;
  • email, communication and document-management providers;
  • analytics and advertising providers;
  • accountants, insurers, lawyers and other professional advisers;
  • debt-recovery or dispute-resolution providers;
  • payment and banking providers;
  • prospective purchasers or advisers involved in a business sale or restructure;
  • emergency services, law-enforcement agencies or government authorities; and
  • other parties authorised by you or required by law.

We aim to disclose only the information reasonably necessary for the relevant purpose.

We do not sell personal information to third parties.

14. Service providers

We use service providers to operate and administer the Website and business. These may include providers of:

  • Website hosting and content management;
  • form processing;
  • email and communications;
  • cloud storage;
  • analytics and session measurement;
  • advertising and conversion tracking;
  • accounting and payment administration;
  • document management;
  • telephone and call-routing services;
  • cybersecurity; and
  • professional advice.

Service providers may collect or process personal information on our behalf and may have their own privacy obligations and policies.

15. Overseas processing and disclosure

Some of our technology and service providers may store or process information outside Australia, including in the United States and other countries where their infrastructure, personnel or subcontractors are located.

Overseas providers may include Website hosting, cloud, email, analytics, advertising and software-service providers.

Where the Australian Privacy Principles apply, APP 8 generally requires an APP entity to take reasonable steps before disclosing personal information to an overseas recipient and can make the Australian entity accountable for certain acts of that recipient.

Because cloud-service infrastructure and subcontractor locations can change, it may not always be practicable to identify every country in which information is processed.

16. Sensitive information

Sensitive information includes information about matters such as health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal records and professional memberships.

We do not generally seek sensitive information through the Website.

We will only collect sensitive information where:

  • it is reasonably necessary for our functions or activities;
  • you consent;
  • collection is required or authorised by law; or
  • another lawful exception applies.

Please do not provide sensitive information unless it is genuinely relevant and necessary.

17. Security

We take reasonable steps to protect personal information against:

  • misuse;
  • interference;
  • loss;
  • unauthorised access;
  • modification; and
  • disclosure.

Measures may include:

  • password protection;
  • controlled access to systems and records;
  • reputable hosting and cloud providers;
  • security software and system updates;
  • document and account-access controls;
  • staff and contractor confidentiality obligations; and
  • secure disposal or deletion practices where appropriate.

No internet transmission, email system, cloud platform or electronic-storage method can be guaranteed to be completely secure.

You should take care when sending confidential material electronically and contact us before transmitting particularly sensitive documents.

18. Retention and disposal

We retain personal information for as long as reasonably necessary to:

  • respond to enquiries;
  • provide services;
  • administer projects and accounts;
  • comply with taxation, insurance, professional and legal requirements;
  • manage disputes or potential claims; and
  • maintain appropriate business records.

Retention periods may vary depending on the nature of the information and the project.

When information is no longer required, we may securely delete, destroy or de-identify it, subject to applicable legal and recordkeeping obligations.

19. Data breaches

If we become aware of a suspected data breach, we will take reasonable steps to:

  • contain the incident;
  • investigate what occurred;
  • assess the risks to affected individuals;
  • take remedial action; and
  • make notifications where required.

Entities covered by the Notifiable Data Breaches scheme must assess and notify eligible data breaches in accordance with Part IIIC of the Privacy Act.

20. Accessing your personal information

You may request access to personal information we hold about you by contacting us.

We may need to verify your identity before giving access.

In some circumstances, access may be refused or limited where permitted or required by law. Where appropriate, we will explain the reason for refusing access and the available complaint mechanisms.

We may provide information electronically unless another form is reasonably requested.

21. Correcting personal information

You may ask us to correct personal information that is:

  • inaccurate;
  • out of date;
  • incomplete;
  • irrelevant; or
  • misleading.

We may ask you to provide supporting information so that we can assess the requested correction.

We will take reasonable steps to ensure that personal information we use or disclose is accurate, current, complete and relevant for its purpose.

22. Remaining anonymous or using a pseudonym

Where lawful and practicable, you may interact with us anonymously or by using a pseudonym.

However, we will generally require your identity and accurate contact information where necessary to:

  • attend a property;
  • prepare a quotation;
  • enter into a professional engagement;
  • provide a report;
  • issue an invoice;
  • verify authority to act; or
  • comply with legal and professional obligations.

23. Third-party links

The Website may contain links to third-party websites and services.

We do not control those websites and are not responsible for their privacy practices, content or security.

You should review the privacy policy of a third-party website before providing it with personal information.

24. Children’s privacy

Our Website and services are primarily directed to adults, property owners, businesses and project professionals.

We do not knowingly seek personal information directly from children under 16 through the Website.

Where information about a child is relevant to a residential or building matter, it should ordinarily be provided by a parent, guardian or other authorised adult.

25. Privacy complaints

You may contact us if you:

  • have a question about this Privacy Policy;
  • believe your personal information has been mishandled;
  • wish to request access or correction; or
  • want to make a privacy complaint.

Please provide enough information for us to understand and investigate the matter.

We will acknowledge and investigate complaints within a reasonable period and aim to provide a substantive response within 30 days where practicable.

Contact:

Nicmar Group Pty Ltd trading as Nicholas Marriott
ABN: 32 604 724 423
ACN: 604 724 423
Phone: 1300 642 627
Email: info@nicholasmarriott.au

Where the Privacy Act applies and you are not satisfied with our response, you may be entitled to complain to the Office of the Australian Information Commissioner.

26. Changes to this Privacy Policy

We may amend this Privacy Policy to reflect:

  • changes to our Website or services;
  • changes to our technology providers;
  • new legal or regulatory requirements; or
  • changes to how we manage personal information.

The current version will be published on the Website with its effective or last-updated date.

We encourage you to review this page periodically.

27. Contact details

Privacy enquiries, access requests, correction requests and complaints should be directed to:

Nicmar Group Pty Ltd trading as Nicholas Marriott
ABN: 32 604 724 423
ACN: 604 724 423
Phone: 1300 642 627
Email: info@nicholasmarriott.au

BOOK CONSULTATION